May 4, 2012, 1:09 pm - James Farrer
Yesterday I presented information about how we've built a Portal to IT at BYU using ServiceNow at the Colorado Local User Group. It was similar to what I presented last year at the ServiceNow user conference, Knowledge11, in San Diego. Since the first presentation we did a major overhaul of our public facing site including a new menu system and many updates that address user feedback we've received. From what I can tell, both the website and the presentation have been fairly well received.
If you're interested in learning more about our CMS site and Service Catalog or if you missed the presentation it can be found here:
Building a Portal to IT (~6 MB PDF)
If you've got feedback, questions, or especially if you're willing to share some ideas about what has or has not worked for you, let me know. I'm also hoping to meet up with folks at the upcoming Knowledge12 conference to share ideas. Let me know if you're interested.