December 2, 2015, 10:41 am - James Farrer
This is mostly for my personal reference but here is the info on what icons are available as taken from the ServiceNow Community Forum. Thanks to Shahid Shah for putting this out there.
What I can advise you is that the symbols are based on Web Fonts (in this case retina_icons) and the styling is managed in the internal CSS. So you are restricted to the available character set by using the icon-name format for the class name:
<i class="icon-name"></i>
Example icons are:
icon-cart
icon-catalog
icon-edit
To get a good idea on the available icons you can check out this sample page by replacing "instancename" with the name of the instance you're on:
https://instancename.service-now.com/styles/retina_icons/retina_icons.html
The CSS that provides these is here:
https://instancename.service-now.com/styles/retina_icons/retina_icons.css